Frequently Asked Questions

PES is a secure transaction platform designed to offer you peace of mind when transacting with Third Party. PES ensures you are protected from any scam you might incur when buying or selling Property by offering a secure holding account through which funds can be deposited, held and eventually released.

PES provides a secure holding account

PES offers an escrow-style solution to Real Estate transactions. Powered by the world’s most secure payment processing system. PES provides a secure holding account through which funds are deposited, held and released once certain transactional milestones have been reached.

As a buyer; PES bridges the gap in trust between you and the seller. Your money is held in Escrow holding account until after you’ve received the item and your 72-hour complaints period has elapsed. This way you can ensure you got exactly what you paid for before your money is released to the seller.

PES face-to-face model provides peace of mind to users who want to transact in person with strangers they met online. PES is the only service which uses a refundable deposit based system that preserves each user’s ability to negotiate a fair price in person, after seeing the item for themselves.

PES service is completely transparent which eliminates any ambiguity between the buyer and the seller in all scenarios. Both parties know exactly where the money and the item is at all times. This provides valuable peace of mind to both parties in the transaction.

The PES Hold is a secure virtual safe that keeps the buyer’s funds secure while transacting with another user. This means that the buyer never pays the seller directly, completely protecting both sides from any potential scammers.

In the Virtual Model the full price is sent directly to the PES Hold and is not released to the seller until the buyer has received the item and the 72-hour complaints period has elapsed.

In the Face to Face Model the buyer sends a refundable deposit to the PES Hold to convey their interest in the seller’s item. The buyer and seller then meet face-to-face at an agreed location to discuss the full amount. Once the buyer is happy to proceed with the transaction, they send the remainder of the funds to the PES Hold. Once the handover of the item takes place and the 72-hour complaints period has elapsed, the full amount is released to the seller.

“Scamming” comes in two primary forms in all transactions.

(1) buyers don’t get value for what they pay for.

(2) sellers don’t get value for what they sell.

PES is the only transaction platform that fully addresses these issues by ensuring a fair  transaction for both parties. Buyers don’t pay for anything until they receive the item and are happy with it. Sellers don’t have to send anything until they know the correct funds are being held securely.

PES is integrated with over 260 delivery services across the globe; including FedEx, UPS and DHL. This means when tracking details for one of these services are entered into our platform by a seller we can track that item from start to finish.

As well as that, all payments made on PES Transactions are handled by the world’s most secure payment processor under the governing law.

To recover full funds for any errors and omissions, this is to protect our customers against fraud, or any misrepresentation, all parties shall be entitled to a full refund of total monetary deposits in the Holding Account within PES transaction, this Policy gives PES Transactions a safety environment and peace of mind to our customers.

The buyer is the person in the transaction that is paying money to receive an item or a service.

The seller is the person in the transaction who is receiving money from another party for an item or a service they have provided.


In both an virtual an face-to-face model the complaints period lasts 72-hours. After this 72-hour complaints period has elapsed, if the buyer has not lodged a complaint the funds will be released from the PES hold to the seller. 

If money is in an Escrow Corporate Guarantee account it means it is being held by a third party PES on behalf of the other two parties (buyer & seller) in a transaction. With PES Virtual and face-to-face models, the funds are held for up to 72-hours after the buyer signs for, or receives, the item in question.

Why 72 hours? The 72 hour period allows the buyer sufficient time to examine the item, determine if it is legitimate or get a second opinion. In exceptional cases, the 72-hour period may be extended with the agreement of both the buyer and the seller. To enquire about the extension of the complaints period, feel free to email us at or via phone at +52 322 379 0310.

The buyer in the transaction has 72-hours to execute, if they’re not happy with the item they have purchased. The money is held by PES during this process and neither party can access it. If the 72-hours passes or the buyer is happy with the item in question, the money is then automatically released to the seller.

The seller in the transaction must send the item/responsibility/paperwork within 48 hours of notification that the buyer has lodged the funds into the PES hold. The sooner the seller sends the item/responsibility/paperwork the sooner they will be paid. 

The seller in the transaction must send the item/responsibility/paperwork in question within 48 hours of notification that the buyer has paid. Failure to send the item/responsibility/paperwork within the time limit will result in the funds being returned back to the buyer immediately.

As a seller; PES allows you to gauge genuine intent to buy from potential buyers. Buyers having to make a payment for your item or service before they receive it shows their genuine interest in the item. Once you can see that the money is in the hold this can offer you peace of mind before moving forward with the handover or delivery of the item.

Using PES as a seller can also provide a USP for you and any potential buyers. By showing buyers that you are willing to use a secure transaction platform such as PES you can build a greater sense of trust between you and your buyer. PES also offers the added security layer of verifying sellers identities, therefore allowing a buyer to trust you even more. Showing buyers that you are willing to go this extra mile can make you stand out from other sellers online.

Lastly, as a seller using PES you will not have to pay any fees. All fees are paid by the buyer.

If the buyer and seller can’t agree on a final price for the item at the face-to-face meeting, then the transaction doesn’t take place.

No transaction will be processed until both parties agree to the full transaction price including the PES fee. This means that both parties must be in full agreement on all the terms before any money changes hands.

An Virtual transaction may be cancelled by either the buyer or the seller by simply Requesting the activation of the insurance guarantee policy for dissatisfaction or misrepresentation from PES, Once the transaction is cancelled, the deposit will be returned to the buyer, taking fees into consideration.

For face-to-face transactions, either party can choose to walk away if a price cannot be agreed in person. In this case, the full deposit is refunded to the buyer.

A “Payment” relates to the money paid by the buyer and a “Payout” refers to the money received by the seller. In a transaction the buyer makes a “Payment” into the PES hold, whereas the seller receives a “Payout” from the PES hold.

As a buyer your payment is made after the transaction has been joined by either; you if the seller created the transaction, or, after the seller has joined the transaction if you created it as the buyer.

However, this payment is not released to the seller until after you have received the item or service and your 72 hour complaints period has elapsed.

Usually 3-5 business days

As a seller the money is being held for you from the moment the buyer makes a payment. Your money will be released from the PES holding account after the buyer’s 72 hour complaints period has elapsed.

However, funds may take from 3-5 days to reach your bank account depending on your bank.

Always be sure to verify your PES account with us to speed up the payout process. If your account is not verified the funds cannot be paid out to your account.

An insurance policy–protecting against loss should the condition of title to land be other than as insured.

When you buy a home, or any property for that matter, you expect to enjoy certain benefits from ownership. For example, you expect to be able to occupy and use the property as you wish, to be free from debts or obligations not created or agreed to by you, and to be able to freely sell or pledge your property as security for a loan. Title insurance is designed to cover these rights you bargain for.

Not at all. At the mere hint of a claim adverse to your title, you should contact your title insurer or the agent who issued your policy. Title insurance includes coverage for legal expenses which may be necessary to investigate, litigate or settle an adverse claim.

The cost varies, depending mainly on the value of your property. The important thing to remember is that you only pay once, then the coverage continues in effect for as long as you have an interest in covered property. If you should die, the coverage automatically continues for the benefit of your heirs. If you sell your property, giving warranties of title to your buyer, your coverage continues. Likewise, if a buyer gives you a mortgage to finance a purchase of covered property from you, your coverage continues to protect your security interest in the property.

The lender’s policy covers only the amount of its loan, which is usually not the full property value. In the event of an adverse claim, the lender would ordinarily not be concerned unless its loan became non-performing and the claim threatened the lender’s ability to foreclose and recover its principal and interest. And, in the event of a claim there is no provision for payment of legal expenses for an uninsured party. When a loan policy is being issued, the small additional expense of an owner’s policy is a bargain.

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